Zeta9's Privacy Policy —
Your Data, Our Responsibility

We collect various types of personal data when you register and use our services. In line with this Privacy Policy, we only collect what is strictly necessary to operate the platform. No additional data is collected without your consent.

Data collected on Zeta9 falls into two main categories — what you provide directly and what is recorded automatically during your use. Details are outlined below:

Zeta9 uses your personal data only for specific, transparent purposes. Every use of your data has a lawful basis under our Privacy Policy. We never use your information for any purpose other than what you have consented to.

• For account creation, management, and KYC verification.
• To process deposits, withdrawals, and other financial transactions.
• For fraud detection and account security.
• To personalize your gaming experience.
• To send you relevant promotions and offers (with your consent).
• For responsible gaming monitoring and support.
• For fulfilling legal obligations and reporting to regulatory authorities.

Zeta9 stores your personal data on secure, encrypted servers. Our data centers operate in accordance with international security standards. Retention periods vary depending on the type of data and applicable legal requirements.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: retained for a minimum of 5 years as required by law.
• KYC documents: retained for up to 5 years after account closure.
• Log files & session data: retained for up to 12 months.
• Marketing preferences: deleted upon account closure.

Zeta9 uses cookies and similar tracking technologies on its website and app. These technologies enhance your browsing experience, maintain login sessions, and help monitor platform performance.

• Essential cookies: For login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferences and settings.
• Analytics Cookies: To understand user behavior and improve the site.
• Marketing Cookies: To show you relevant advertisements (with your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

Zeta9 never sells your personal data to third parties. In certain limited circumstances, some information may be shared — and only in a way that fully respects your privacy.

• Payment Processor: To process deposits and withdrawals (only essential financial information).
• KYC verification provider: With authorized agencies to verify your identity.
• Game Provider: Only the minimum data necessary to manage your game session.
• Legal authorities: In response to a court order or a lawful request from a regulatory authority.
• Advertisers or Data Brokers: Never — that is our strict policy.

Zeta9 uses industry-leading security technology to protect your privacy. Our security team continuously monitors systems and detects any unusual activity in real time.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — for sensitive data stored on our servers.
• Two-Factor Authentication (2FA) — An extra layer of security for account login.
• Real-time fraud detection system — unusual transactions are blocked instantly.
• Regular security audits and penetration testing.
• Data Backup — Automatic backups stored across multiple secure locations.

Under Zeta9's Privacy Policy, you have full control over your own data. We believe that when users can manage their personal information, it builds greater trust in the platform. Your key rights are outlined below:

Zeta9 is an 18+ platform. We do not knowingly collect data from minors. Age verification is mandatory at registration and is confirmed through the KYC process.

If we are notified that a minor's information has been collected inadvertently, we will immediately delete that data and close the associated account. Parents or guardians can report such concerns to our support team.

Zeta9 reserves the right to update this Privacy Policy as needed. Changes may be prompted by updates to applicable law, the introduction of new services, or structural changes to the platform. The date of each update will be clearly stated at the top of this page.

• For major changes, advance notice will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Contact support if you need a previous version.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact our dedicated Privacy Team. We always provide support in Bengali.

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly.
• Response time: within 30 business days (usually sooner).